> So this was an escalation on the part of Gigya from "We've > changed our pricing, we don't offer a free version any more > so you have to choose a new o

> So this was an escalation on the part of Gigya from "We've > changed our pricing, we don't offer a free version any more > so you have to choose a new option." To "You ignored our > previous response, let's be perfectly clear about what your > choices are." Exactly right. > I can't find a lot of fault on Gigya's part here. That it > caught SupportBee by surprise seems to be because the > author didn't read their mail. Again, no argument from me (or I think anyone else?) -- the hub-bub is just over the tact Gigya took. As you pointed out above and I mentioned in my comment, there are innumerable better ways to state what they were trying to get across and they chose one of the poorer ones. So no problem with what they did, just how they did it. I also can't help but wonder why they didn't just disable the widget for that client after the 1st or 2nd notice, let the client come to them and then start a peaceful up-sell discussion where a well-informed decision could be made (exactly the way you stated w.r.t. to the worth of the widget/vs first-page linking for SupportBee). Net-net, nothing to see here, just some people being more rude than expected. Why so rude? My guess is financial pressure is causing them to act more aggressively to secure income; as you put it, a shrinking runway.