> Robin: The COO can’t waste time trying to track down some engineer and talk to them about… uh… God knows what. At my first job (infrastructure monitoring, 24

> Robin: The COO can’t waste time trying to track down some engineer and talk to them about… uh… God knows what. At my first job (infrastructure monitoring, 24/7 shifts) the COO appeared one morning at 7:30 am in the office because he had seen a ticket opened a few minutes before from a particularly annoying but important client. He proceeded to give us some additional context on that client, added some clues about their infra and we went on our way to handle the case. In all this he was knowledgeable and kind. I have a fond memories of that man. Holger if you’re reading this, you’re great.