I expected to come here and see comments lambasting supportbee for being whiny; I am surprised by the tone here. I think a lot (certainly not all) of the proble

I expected to come here and see comments lambasting supportbee for being whiny; I am surprised by the tone here. I think a lot (certainly not all) of the problems with the freemium model stem from the users. Just because it's free doesn't mean that it's always going to be free and that you don't have to read and comply with the terms of service. In this case, for one it's not clear to me that we've gotten the whole story. In particular, what were the original terms of service, and how did they change? Did supportbee read and comply with them? The current ToS says explicitly: >"Any notice or other communication to be given hereunder will be in writing and given (x) by Gigya via email (in each case to the address that you provide), (y) a posting on the Gigya Site or (z) by you via email ..." And really, did they have to send any notice at all? If supporbee was failing to comply with the ToS, couldn't Gigya cut off service or take legal action, sans warning? Meanwhile, supportbee doesn't want to put a link on the webpage for a service that they use and benefit from for free, and they throw a small public temper tantrum about it, and we are sympathetic? I'm just surprised. Aren't we overreacting about "legal threats"? Isn't this pretty standard and run of the mill? It could make more of an effort to make you feel good inside, but that's not really enough to make it wrong.