As a developer, the ability to respond to reviews is also the #1 feature I would like to see. The lone 1-star review for my app contains factually incorrect inf

As a developer, the ability to respond to reviews is also the #1 feature I would like to see. The lone 1-star review for my app contains factually incorrect information based on what I believe is a simple misunderstanding on the part of the user. This kills me, not only because his review has likely scared away a number of potential customers, but also because I can't help him resolve the simple misunderstanding because I have no way of contacting him. It is unfortunate that many users utilize the review system instead of proper support channels to complain about bugs or perceived bugs, leaving us no way to help them. As for the concern that sellers would use responses as a means of abusing customers - I would think that most intelligent users would see it for what it was and avoid sellers who routinely abused or blamed their users. On the other hand, a seller who politely responded to negative reviews with a resolution, a means of getting help, or at the very least a promise to look into the issue(s) would be rightly viewed more favorably.