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How to give timelines and say “no”
- andreareina 3y agoProviding context goes a long way, and it would go even further if it wasn't paired with a formulaic opener like: > I am truly sorry about this, this is unacceptable and certainly not representative of the experience we want to provide you. I understand the frustration this must have caused. Yeah, I don't think you do in fact understand my experience, and my confidence in everything that follows has just taken a hit.