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You might want to try the search term "N26 locking customer accounts for no reason with no recourse".
by bboygravity 3y ago
You might want to try the search term "N26 locking customer accounts for no reason with no recourse".
- zx8080 3y agoWhy do they do it? Is it a reaction on regulator critique, or a plain "let's lock this account up to take some money" dumb (or smart?) profit-generation?
- brnt 3y agoIt's the cheapest form of KYC: don't have them at all.
- bboygravity 3y agoMy best guesses: 1. A dumb money laundering detection algorithm that does it's thing with 0 human interaction (basically the same reason people get locked out of their Google accounts for no reason). 2. Untrained and insufficient customer support (again similar to Google). 3. In my case: asking for documents to prove residency (they're supposedly legally obligated to do so,, but none of my other banks ask for this). The documents they ask for cannot be produced by someone who shares an appartment in the EU (no bills in my name, no rent receipts in my name, no address on ID cards). Game over. Account and card blocked. 0 flexibility from customer support, 0 help.
- zx8080 3y agoDo they require the additional docs when you top up the account or when try using those money/transfer out?
- bboygravity 3y agoThey require the docs only for transferring out. So you can still receive money, but you cannot access it.
- zx8080 3y agoVery profitable business. I remember Paypal doing the same in 2008-2010 (I stopped using them after they locked acc and stole some hundreds dollars).