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> The only way HP gets away with this, because people just accept this kind of behaviour please name a situation in the past 50 years where a conpany went unde

> The only way HP gets away with this, because people just accept this kind of behaviour please name a situation in the past 50 years where a conpany went under or lost at least 10% of their revenue from'peiple not accepting' this behaviour

torstenvl 3y ago
Netflix is down by a lot. Some of that may be due to temporary outlook during the COVID pandemic. However, it's still down by more than 10% from a pre-lockdown stock price of ~380.00 in February 2020.
- brewdad 3y ago
  What behavior are people punishing Netflix for exactly?
  - nerdbert 3y ago
    Allowing the pandemic to end so people could go back outside instead of watching TV all day long.
oxfordmale 3y ago
HP printing revenue has been sliding for more than a decade.
beenBoutIT 3y ago
"People" in general are incapable of making these kinds of logical decisions and can't be blamed for the behavior of corporations.
anonymouskimmer 3y ago
https://www.insidetucsonbusiness.com/news/on_guard/three-businesses-that-failed-for-lack-of-customer-service/article_42816a5e-d4df-11e0-9b64-001cc4c002e0.html https://www.insidetucsonbusiness.com/news/on_guard/three-bus... Apparently, US Airways. > Before US Airways was purchased by America West in 2005, the airline slashed its customer service budget, and outsourced many of those functions. As a result, the company mishandled or failed to address numerous complaints, angering customers to the point that no amount of cost-cutting could make up for the fact that passengers didn't want to do business with with the airline, eventually forcing it to file bankruptcy. While brick-and-mortar stores have faced a lot of headwinds, and mismanagement is not always at the expense of the consumer, various failures have ultimately been attributed to consumers just not accepting it anymore. https://www.marketingcharts.com/customer-centric/customer-experience-111506 https://www.marketingcharts.com/customer-centric/customer-ex... > A poor customer experience has its consequences. Across all industries, an average of 45% of consumers cut their spending with companies after having a bad experience. The Fast Food industry is more likely than average to either see consumers decrease spending (42%) or completely stop spending (25%). Sears and Kmart's failures have been blamed on decades of mismanagement driving away customers. https://www.wsj.com/articles/edward-lamperts-non-strategy-to-save-sears-1539403293 https://www.wsj.com/articles/edward-lamperts-non-strategy-to... > In pushing for a better return on investment that never materialized, Mr. Lampert lost sight of the most important player in retail: The customer. > “When someone pulls up to a Kmart or Sears they don’t see ROI,” Mr. Cohen said. “They see light bulbs that are burnt out, potholes in the parking lot and a front door that looks like it was hit with a sledge hammer.” Sure, any one thing rarely kills a company or even product line unless it's a true showstopper. But at least in part, this is because when customers let a company know that they aren't happy, the company listens.

torstenvl 3y ago

Netflix is down by a lot. Some of that may be due to temporary outlook during the COVID pandemic. However, it's still down by more than 10% from a pre-lockdown stock price of ~380.00 in February 2020.

brewdad 3y ago
What behavior are people punishing Netflix for exactly?
- nerdbert 3y ago
  Allowing the pandemic to end so people could go back outside instead of watching TV all day long.

oxfordmale 3y ago

HP printing revenue has been sliding for more than a decade.

beenBoutIT 3y ago

"People" in general are incapable of making these kinds of logical decisions and can't be blamed for the behavior of corporations.

anonymouskimmer 3y ago

https://www.insidetucsonbusiness.com/news/on_guard/three-businesses-that-failed-for-lack-of-customer-service/article_42816a5e-d4df-11e0-9b64-001cc4c002e0.html https://www.insidetucsonbusiness.com/news/on_guard/three-bus... Apparently, US Airways. > Before US Airways was purchased by America West in 2005, the airline slashed its customer service budget, and outsourced many of those functions. As a result, the company mishandled or failed to address numerous complaints, angering customers to the point that no amount of cost-cutting could make up for the fact that passengers didn't want to do business with with the airline, eventually forcing it to file bankruptcy. While brick-and-mortar stores have faced a lot of headwinds, and mismanagement is not always at the expense of the consumer, various failures have ultimately been attributed to consumers just not accepting it anymore. https://www.marketingcharts.com/customer-centric/customer-experience-111506 https://www.marketingcharts.com/customer-centric/customer-ex... > A poor customer experience has its consequences. Across all industries, an average of 45% of consumers cut their spending with companies after having a bad experience. The Fast Food industry is more likely than average to either see consumers decrease spending (42%) or completely stop spending (25%). Sears and Kmart's failures have been blamed on decades of mismanagement driving away customers. https://www.wsj.com/articles/edward-lamperts-non-strategy-to-save-sears-1539403293 https://www.wsj.com/articles/edward-lamperts-non-strategy-to... > In pushing for a better return on investment that never materialized, Mr. Lampert lost sight of the most important player in retail: The customer. > “When someone pulls up to a Kmart or Sears they don’t see ROI,” Mr. Cohen said. “They see light bulbs that are burnt out, potholes in the parking lot and a front door that looks like it was hit with a sledge hammer.” Sure, any one thing rarely kills a company or even product line unless it's a true showstopper. But at least in part, this is because when customers let a company know that they aren't happy, the company listens.