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Just stop buying HP printers. If you bought and it is still under warranty, ask for a full refund. You likely won't get it, but make sure HP waste as much time

Just stop buying HP printers. If you bought and it is still under warranty, ask for a full refund. You likely won't get it, but make sure HP waste as much time as possible dealing with this In the UK it is even worth considering to take this to the small claims court. Of course seek legal advice first. The only way HP gets away with this, because people just accept this kind of behaviour.

pessimizer 3y ago
> The only way HP gets away with this, because people just accept this kind of behaviour. No, the way they get away with it is to collude, and make sure customers have no other choices.
- oxfordmale 3y ago
  There are other printer brands that do not follow HP's lowball tactics.
ClumsyPilot 3y ago
> The only way HP gets away with this, because people just accept this kind of behaviour please name a situation in the past 50 years where a conpany went under or lost at least 10% of their revenue from'peiple not accepting' this behaviour
- torstenvl 3y ago
  Netflix is down by a lot. Some of that may be due to temporary outlook during the COVID pandemic. However, it's still down by more than 10% from a pre-lockdown stock price of ~380.00 in February 2020.
  - brewdad 3y ago
    What behavior are people punishing Netflix for exactly?
    - nerdbert 3y ago
      Allowing the pandemic to end so people could go back outside instead of watching TV all day long.
- oxfordmale 3y ago
  HP printing revenue has been sliding for more than a decade.
- beenBoutIT 3y ago
  "People" in general are incapable of making these kinds of logical decisions and can't be blamed for the behavior of corporations.
- anonymouskimmer 3y ago
  https://www.insidetucsonbusiness.com/news/on_guard/three-businesses-that-failed-for-lack-of-customer-service/article_42816a5e-d4df-11e0-9b64-001cc4c002e0.html https://www.insidetucsonbusiness.com/news/on_guard/three-bus... Apparently, US Airways. > Before US Airways was purchased by America West in 2005, the airline slashed its customer service budget, and outsourced many of those functions. As a result, the company mishandled or failed to address numerous complaints, angering customers to the point that no amount of cost-cutting could make up for the fact that passengers didn't want to do business with with the airline, eventually forcing it to file bankruptcy. While brick-and-mortar stores have faced a lot of headwinds, and mismanagement is not always at the expense of the consumer, various failures have ultimately been attributed to consumers just not accepting it anymore. https://www.marketingcharts.com/customer-centric/customer-experience-111506 https://www.marketingcharts.com/customer-centric/customer-ex... > A poor customer experience has its consequences. Across all industries, an average of 45% of consumers cut their spending with companies after having a bad experience. The Fast Food industry is more likely than average to either see consumers decrease spending (42%) or completely stop spending (25%). Sears and Kmart's failures have been blamed on decades of mismanagement driving away customers. https://www.wsj.com/articles/edward-lamperts-non-strategy-to-save-sears-1539403293 https://www.wsj.com/articles/edward-lamperts-non-strategy-to... > In pushing for a better return on investment that never materialized, Mr. Lampert lost sight of the most important player in retail: The customer. > “When someone pulls up to a Kmart or Sears they don’t see ROI,” Mr. Cohen said. “They see light bulbs that are burnt out, potholes in the parking lot and a front door that looks like it was hit with a sledge hammer.” Sure, any one thing rarely kills a company or even product line unless it's a true showstopper. But at least in part, this is because when customers let a company know that they aren't happy, the company listens.
M95D 3y ago
Most HPs are bought by companies. People who decide to buy HP are not those that use them and not even those that refill them.
- SoftTalker 3y ago
  My office stopped buying HP printers a long time ago. They buy Ricoh now (actually they lease them with a maintenance agreement).
JKCalhoun 3y ago
Knowing HP's shitty policies some years ago I bought an HP color laser printer off eBay that was already then several years old. It was a model I understood to be able to work with cheap 3rd party ink cartridges. I feel like these older, pre-dynamic security printers are going to be gold. Hang on to your babies, keep them safe, keep them running.

pessimizer 3y ago

> The only way HP gets away with this, because people just accept this kind of behaviour. No, the way they get away with it is to collude, and make sure customers have no other choices.

oxfordmale 3y ago
There are other printer brands that do not follow HP's lowball tactics.

ClumsyPilot 3y ago

> The only way HP gets away with this, because people just accept this kind of behaviour please name a situation in the past 50 years where a conpany went under or lost at least 10% of their revenue from'peiple not accepting' this behaviour

torstenvl 3y ago
Netflix is down by a lot. Some of that may be due to temporary outlook during the COVID pandemic. However, it's still down by more than 10% from a pre-lockdown stock price of ~380.00 in February 2020.
- brewdad 3y ago
  What behavior are people punishing Netflix for exactly?
  - nerdbert 3y ago
    Allowing the pandemic to end so people could go back outside instead of watching TV all day long.
oxfordmale 3y ago
HP printing revenue has been sliding for more than a decade.
beenBoutIT 3y ago
"People" in general are incapable of making these kinds of logical decisions and can't be blamed for the behavior of corporations.
anonymouskimmer 3y ago
https://www.insidetucsonbusiness.com/news/on_guard/three-businesses-that-failed-for-lack-of-customer-service/article_42816a5e-d4df-11e0-9b64-001cc4c002e0.html https://www.insidetucsonbusiness.com/news/on_guard/three-bus... Apparently, US Airways. > Before US Airways was purchased by America West in 2005, the airline slashed its customer service budget, and outsourced many of those functions. As a result, the company mishandled or failed to address numerous complaints, angering customers to the point that no amount of cost-cutting could make up for the fact that passengers didn't want to do business with with the airline, eventually forcing it to file bankruptcy. While brick-and-mortar stores have faced a lot of headwinds, and mismanagement is not always at the expense of the consumer, various failures have ultimately been attributed to consumers just not accepting it anymore. https://www.marketingcharts.com/customer-centric/customer-experience-111506 https://www.marketingcharts.com/customer-centric/customer-ex... > A poor customer experience has its consequences. Across all industries, an average of 45% of consumers cut their spending with companies after having a bad experience. The Fast Food industry is more likely than average to either see consumers decrease spending (42%) or completely stop spending (25%). Sears and Kmart's failures have been blamed on decades of mismanagement driving away customers. https://www.wsj.com/articles/edward-lamperts-non-strategy-to-save-sears-1539403293 https://www.wsj.com/articles/edward-lamperts-non-strategy-to... > In pushing for a better return on investment that never materialized, Mr. Lampert lost sight of the most important player in retail: The customer. > “When someone pulls up to a Kmart or Sears they don’t see ROI,” Mr. Cohen said. “They see light bulbs that are burnt out, potholes in the parking lot and a front door that looks like it was hit with a sledge hammer.” Sure, any one thing rarely kills a company or even product line unless it's a true showstopper. But at least in part, this is because when customers let a company know that they aren't happy, the company listens.

M95D 3y ago

Most HPs are bought by companies. People who decide to buy HP are not those that use them and not even those that refill them.

SoftTalker 3y ago
My office stopped buying HP printers a long time ago. They buy Ricoh now (actually they lease them with a maintenance agreement).

JKCalhoun 3y ago

Knowing HP's shitty policies some years ago I bought an HP color laser printer off eBay that was already then several years old. It was a model I understood to be able to work with cheap 3rd party ink cartridges. I feel like these older, pre-dynamic security printers are going to be gold. Hang on to your babies, keep them safe, keep them running.