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Asus is currently in a bad spot, as they released a BIOS update as Beta, which should address an issue where their boards would cause a CPU to explode. They di

Asus is currently in a bad spot, as they released a BIOS update as Beta, which should address an issue where their boards would cause a CPU to explode. They did, however, leave the usual "this is beta, install on your own risk, this will void your warranty" disclaimer on, which currently backfires, as it seems as if Asus does not want to take responsibility. It is unknown if the statement was intentional , or just the usual disclaimer. Of course, that PR statement doesn’t help. Source: https://youtu.be/cbGfc-JBxlY https://youtu.be/cbGfc-JBxlY (There are more sources to it) //Edit: Another well-known channel stated that they used Asus for a long time, and noticed a decline in quality of the samples provided (as far as receiving boards that have been RMA'ed before), and also noticed that the RMA experience for average Jane and Joe has become worse. Asus also failed to negotiate further sponsoring the channel by simply not getting back to requests. As such, the channel completely canceled all business relations to Asus. Source: https://youtu.be/wZ-QVOKGVyM https://youtu.be/wZ-QVOKGVyM

tinus_hn 3y ago
> Asus also failed to negotiate further sponsoring the channel by simply not getting back to requests. This doesn’t really sound like an unbiased source with respect to the quality of Asus products.
doikor 3y ago
There is an earlier non beta BIOS that has the voltage limit correctly applied. The beta one has a buggy AGESA version that AMD already withdrew. (Well at least for my tuf gaming x670e-plus wifi)
- MrGilbert 3y ago
  I have been out of the hardware loop for quite a while now. The referenced Beta BIOS in the GN video (the first link) is from May 2nd, and Steve claims that the voltage is still too high, as it is the boards task to set the correct VSOC setpoint, as the EXPO profile doesn’t have one per definition. (Only half valid knowledge, just reiterating what I saw)
pitaj 3y ago
According to Linus Tech Tips, the disclaimer was unintentional, they intend to honor the warranty, and they're working on removing the disclaimer.
- oatmeal1 3y ago
  How does he know the disclaimer was unintentional vs. 'putting it in there to see if we can get away with it?'
  - pitaj 3y ago
    It's impossible to really know because we don't have mind reading capabilities, but he believes that their intention was never to void warranties for this.
    - philipov 3y ago
      Nevertheless, by what reasoning does he believe this? Perfect knowledge is impossible, but persuasive argument is not.
      - noahtallen 3y ago
        I haven’t watched the content OP is mentioning, but Linus has a lot of industry connections so it seems very believable he’d be able to get in touch with someone who knows more about the situation.
  - kitsunesoba 3y ago
    The disclaimer is there on the beta firmware pages on archive.org from a year ago, meaning that it was a general policy for beta firmware that had been in place for some time rather than something added specifically for this particular beta.
    - faeriechangling 3y ago
      Why did this clause exist to begin with? Why should installing firmware that Asus itself publicly released void your warranty? I doubt that clause can even be legally enforced.
bastardoperator 3y ago
You do understand that this drama is for enabling them to get more views? Dude literally has two side by side mountains of free asus gear and is crying. The white motherboard, he doesn't say he bought it, he says he "requested" it and goes on to cry that his request for free shit wasn't handled properly. I ended up blocking his channel because sensationalist BS on youtube needs to die.
- MrGilbert 3y ago
  I do understand that there are channels out there doing drama for the sake of drama. I do understand that, after over 6 years of following now, JayzTwoCents and especially GamersNexus are no such channels. Furthermore, I do understand that if you have a business relationship with a sponsor, you request products which you will then show on your channel for the sake of reviewing. You are not getting it for free. Companies do get a review or visibility in return. That's how I do understand "sponsoring" and "marketing". So do you?
  - kevin_thibedeau 3y ago
    > Companies do get a review or visibility in return. They get a favorable review or they cut the channel off. This is how media centered around consumable gear has always worked. Honest players aren't given early access or any at all so as to diminish their influence.
    - deleted 3y ago
      [deleted]
    - kitsunesoba 3y ago
      Which is why Steve/Gamers Nexus often has to buy hardware to review on their own dollar. They're not the least bit shy about being critical when it's called for, which has landed them on the blacklists of some hardware manufacturers.
      - bastardoperator 3y ago
Khaine 3y ago
This sounds exactly why software companies need to have strict liability. Can you imagine a hardware/software combo that blows up something you own is acceptable?
r3trohack3r 3y ago
> this is beta, install on your own risk, this will void your warranty I’ve seen an increasing number of products I own prompt me to join a beta program that, if accepted, voids the warranty of the device. I help them vet early features before they roll them out to all of their users and, in exchange, they… ask me to let them maybe brick my device at my expense? Who agrees to these terms?
- imachine1980_ 3y ago
  if not maybe expode, whit asus at least you are not safe ¯\_('_')_/¯, but maybe you have your pc back.
- Dalewyn 3y ago
  Just so you know, overclocking also voids warranties regardless of manufacturer or vendor recommendations. This includes AMD EXPO[1][2] and Intel XMP[3][4]. If you want warranty coverage, don't overclock no matter how much the marketing encourages you. [1]: https://www.amd.com/en/technologies/expo https://www.amd.com/en/technologies/expo [2]: Overclocking and/or undervolting AMD processors and memory, including without limitation, altering clock frequencies / multipliers or memory timing / voltage, to operate outside of AMD’s published specifications will void any applicable AMD product warranty, even when enabled via AMD hardware and/or software. [3]: https://www.intel.com/content/www/us/en/gaming/extreme-memory-profile-xmp.html https://www.intel.com/content/www/us/en/gaming/extreme-memor... [4]: Altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. Check with the manufacturers of system and components for additional details.
  - hashworks 3y ago
    [2] and [4] sound like manual clock/voltage configurations, not the automatic OC of modern AMD CPUs or included XMP Profiles. Those are configs the manufacturer provided.
    - 3y ago
Dwedit 3y ago
Just wait until Windows Update automatically rolls out a beta BIOS update to every customer.
- CoastalCoder 3y ago
  Honest question: Does Windows ever roll out BIOS updates? I assumed not, but maybe I've just been away from it for too long.
  - Ryccardo 3y ago
    Yes - well, EFI updates (you get, non-sarcastically, to guess at the reason for this design choice, but as a matter of fact it only supports the "EFI capsule" system popularized by AMI's Aptio and Insyde's H2O) Anyway, if you're running Win8+ in EFI mode you'll see "Firmware" in Device Manager, which just like any other "device" in the list can have its "driver" upgraded, this unsurprisingly being a special case of driver: https://learn.microsoft.com/en-us/windows-hardware/drivers/bringup/windows-uefi-firmware-update-platform https://learn.microsoft.com/en-us/windows-hardware/drivers/b... And yes, if you know how commercial PC firmwares are made [cooperation between CPU/chipset maker and firmware corporation, who then sells the semi-finished product to the motherboard manufacturer - most famously "To be filled by O.E.M." :P ], some times it goes wrong, namely when two different designs get the same ID like the generic default: https://web.archive.org/web/20170101104905/http://www.minixforum.com/threads/neo-z64w-doesnt-start-anymore-after-windows-10-update-help.14122/page-12 https://web.archive.org/web/20170101104905/http://www.minixf... (scroll down to post 10)
boplicity 3y ago
Anecdote: I recently had a very good repair experience with Asus. Free and fast shipping both ways via Fedex -- overall turnaround in a week, and the issues resolved. Based on the repair experience, I wouldn't hesitate to buy an Asus laptop again.

tinus_hn 3y ago

> Asus also failed to negotiate further sponsoring the channel by simply not getting back to requests. This doesn’t really sound like an unbiased source with respect to the quality of Asus products.

doikor 3y ago

There is an earlier non beta BIOS that has the voltage limit correctly applied. The beta one has a buggy AGESA version that AMD already withdrew. (Well at least for my tuf gaming x670e-plus wifi)

MrGilbert 3y ago
I have been out of the hardware loop for quite a while now. The referenced Beta BIOS in the GN video (the first link) is from May 2nd, and Steve claims that the voltage is still too high, as it is the boards task to set the correct VSOC setpoint, as the EXPO profile doesn’t have one per definition. (Only half valid knowledge, just reiterating what I saw)

pitaj 3y ago

According to Linus Tech Tips, the disclaimer was unintentional, they intend to honor the warranty, and they're working on removing the disclaimer.

oatmeal1 3y ago
How does he know the disclaimer was unintentional vs. 'putting it in there to see if we can get away with it?'
- pitaj 3y ago
  It's impossible to really know because we don't have mind reading capabilities, but he believes that their intention was never to void warranties for this.
  - philipov 3y ago
    Nevertheless, by what reasoning does he believe this? Perfect knowledge is impossible, but persuasive argument is not.
    - noahtallen 3y ago
      I haven’t watched the content OP is mentioning, but Linus has a lot of industry connections so it seems very believable he’d be able to get in touch with someone who knows more about the situation.
- kitsunesoba 3y ago
  The disclaimer is there on the beta firmware pages on archive.org from a year ago, meaning that it was a general policy for beta firmware that had been in place for some time rather than something added specifically for this particular beta.
  - faeriechangling 3y ago
    Why did this clause exist to begin with? Why should installing firmware that Asus itself publicly released void your warranty? I doubt that clause can even be legally enforced.

bastardoperator 3y ago

You do understand that this drama is for enabling them to get more views? Dude literally has two side by side mountains of free asus gear and is crying. The white motherboard, he doesn't say he bought it, he says he "requested" it and goes on to cry that his request for free shit wasn't handled properly. I ended up blocking his channel because sensationalist BS on youtube needs to die.

MrGilbert 3y ago
I do understand that there are channels out there doing drama for the sake of drama. I do understand that, after over 6 years of following now, JayzTwoCents and especially GamersNexus are no such channels. Furthermore, I do understand that if you have a business relationship with a sponsor, you request products which you will then show on your channel for the sake of reviewing. You are not getting it for free. Companies do get a review or visibility in return. That's how I do understand "sponsoring" and "marketing". So do you?
- kevin_thibedeau 3y ago
  > Companies do get a review or visibility in return. They get a favorable review or they cut the channel off. This is how media centered around consumable gear has always worked. Honest players aren't given early access or any at all so as to diminish their influence.
  - deleted 3y ago
    [deleted]
  - kitsunesoba 3y ago
    Which is why Steve/Gamers Nexus often has to buy hardware to review on their own dollar. They're not the least bit shy about being critical when it's called for, which has landed them on the blacklists of some hardware manufacturers.
    - bastardoperator 3y ago

Khaine 3y ago

This sounds exactly why software companies need to have strict liability. Can you imagine a hardware/software combo that blows up something you own is acceptable?

r3trohack3r 3y ago

> this is beta, install on your own risk, this will void your warranty I’ve seen an increasing number of products I own prompt me to join a beta program that, if accepted, voids the warranty of the device. I help them vet early features before they roll them out to all of their users and, in exchange, they… ask me to let them maybe brick my device at my expense? Who agrees to these terms?

imachine1980_ 3y ago
if not maybe expode, whit asus at least you are not safe ¯\_('_')_/¯, but maybe you have your pc back.
Dalewyn 3y ago
Just so you know, overclocking also voids warranties regardless of manufacturer or vendor recommendations. This includes AMD EXPO[1][2] and Intel XMP[3][4]. If you want warranty coverage, don't overclock no matter how much the marketing encourages you. [1]: https://www.amd.com/en/technologies/expo https://www.amd.com/en/technologies/expo [2]: Overclocking and/or undervolting AMD processors and memory, including without limitation, altering clock frequencies / multipliers or memory timing / voltage, to operate outside of AMD’s published specifications will void any applicable AMD product warranty, even when enabled via AMD hardware and/or software. [3]: https://www.intel.com/content/www/us/en/gaming/extreme-memory-profile-xmp.html https://www.intel.com/content/www/us/en/gaming/extreme-memor... [4]: Altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. Check with the manufacturers of system and components for additional details.
- hashworks 3y ago
  [2] and [4] sound like manual clock/voltage configurations, not the automatic OC of modern AMD CPUs or included XMP Profiles. Those are configs the manufacturer provided.
  - 3y ago

Dwedit 3y ago

Just wait until Windows Update automatically rolls out a beta BIOS update to every customer.

CoastalCoder 3y ago
Honest question: Does Windows ever roll out BIOS updates? I assumed not, but maybe I've just been away from it for too long.
- Ryccardo 3y ago
  Yes - well, EFI updates (you get, non-sarcastically, to guess at the reason for this design choice, but as a matter of fact it only supports the "EFI capsule" system popularized by AMI's Aptio and Insyde's H2O) Anyway, if you're running Win8+ in EFI mode you'll see "Firmware" in Device Manager, which just like any other "device" in the list can have its "driver" upgraded, this unsurprisingly being a special case of driver: https://learn.microsoft.com/en-us/windows-hardware/drivers/bringup/windows-uefi-firmware-update-platform https://learn.microsoft.com/en-us/windows-hardware/drivers/b... And yes, if you know how commercial PC firmwares are made [cooperation between CPU/chipset maker and firmware corporation, who then sells the semi-finished product to the motherboard manufacturer - most famously "To be filled by O.E.M." :P ], some times it goes wrong, namely when two different designs get the same ID like the generic default: https://web.archive.org/web/20170101104905/http://www.minixforum.com/threads/neo-z64w-doesnt-start-anymore-after-windows-10-update-help.14122/page-12 https://web.archive.org/web/20170101104905/http://www.minixf... (scroll down to post 10)

boplicity 3y ago

Anecdote: I recently had a very good repair experience with Asus. Free and fast shipping both ways via Fedex -- overall turnaround in a week, and the issues resolved. Based on the repair experience, I wouldn't hesitate to buy an Asus laptop again.