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Yes, these support agents are paid small hourly wages and do the same thing 1000 times a day while dealing with rude or irate customers. Automating their jobs t
by throwuwu 3y ago
Yes, these support agents are paid small hourly wages and do the same thing 1000 times a day while dealing with rude or irate customers. Automating their jobs to either eliminate them or change their role to that of bot supervisor will be much better for everyone.
- coffeebeqn 3y agoWell you need a handful of supervisors and the rest are laid off. It’s easy to say these jobs being eliminated is good when it’s not your job
- throwuwu 3y agoWe shouldn’t keep jobs around just to keep people employed. This kind of insane careerism is probably what’s responsible for the current climate of regulations that makes it difficult for many people to find new work and for companies to open more positions. Changing jobs is a good thing, you would think someone on HN would know that.
- coffeebeqn 3y agoWhat are these better jobs that the grunts laid off at the call center will land on? They live paycheck to paycheck so anything handwavy is not going to pay for their food and shelter.
- throwuwu 3y agoJobs are created and destroyed every day. They aren’t some permanent unchanging feature of reality. If someone needs people to do something, they will offer money in exchange for that labor. What would you rather they do? Legislate shitty jobs that can never be gotten rid of in some kind of Kafkaesque make work program?