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Workspace accounts get more support, right? So they only add products and features they're willing to do support for.

by sp332 3y ago

blowski 3y ago
They could say “support is limited to the following services”.
criley2 3y ago
All Google One subscribers get support on any Google product.
shadowgovt 3y ago
sp332 got downvoted but is exactly right. Google has tiers of support for products (i.e. "How comfortable is SRE that they will be able to keep this thing in the air if every SWE that built it gets isekai'd into a magical universe that isn't ours tomorrow?"). Anything they put out in front of Workspaces customers is max-tier support because their data shows that customers won't stop paying because they haven't gotten a new feature yet, but will stop paying if they get a new feature and it's broken.
- Paul-Craft 3y ago
  > isekai'd I did not know this word, so... https://en.wikipedia.org/wiki/Isekai https://en.wikipedia.org/wiki/Isekai
  - toomanyrichies 3y ago
    Thanks for that, I was in the dark on this word as well.
dragonwriter 3y ago
> Workspace accounts get more support, right? IF you want “Google’s free consumer offering, but with more support and storage”, that’s Google One. Workspace is a business-focused offering that favors stability, enterprise-oriented administration, etc.; it gets business-focused features that aren’t in the consumer offering, and it often doesn’t get new consumer features until they have stabilized and additional work has gone into enterprise administration for them. Before Google One, buying Workspace (or whatever its name was then, its been through many name changes) as a way to get as close as possible to “Google consumer services (Docs, Sheets, Gmail, etc.) but with paid support”, but that was never what the offering was about, and there now is a clear and explicit offering that is exactly that, so continuing to complain that Workspace isn’t what it is explicitly not intended to be and what Google One explicitly is somewhat pointless.

Workspace accounts get more support, right? So they only add products and features they're willing to do support for.

by sp332 3y ago

Workspace accounts get more support, right? So they only add products and features they're willing to do support for.

blowski 3y ago

They could say “support is limited to the following services”.

criley2 3y ago

All Google One subscribers get support on any Google product.

shadowgovt 3y ago

sp332 got downvoted but is exactly right. Google has tiers of support for products (i.e. "How comfortable is SRE that they will be able to keep this thing in the air if every SWE that built it gets isekai'd into a magical universe that isn't ours tomorrow?"). Anything they put out in front of Workspaces customers is max-tier support because their data shows that customers won't stop paying because they haven't gotten a new feature yet, but will stop paying if they get a new feature and it's broken.

Paul-Craft 3y ago
> isekai'd I did not know this word, so... https://en.wikipedia.org/wiki/Isekai https://en.wikipedia.org/wiki/Isekai
- toomanyrichies 3y ago
  Thanks for that, I was in the dark on this word as well.

dragonwriter 3y ago

> Workspace accounts get more support, right? IF you want “Google’s free consumer offering, but with more support and storage”, that’s Google One. Workspace is a business-focused offering that favors stability, enterprise-oriented administration, etc.; it gets business-focused features that aren’t in the consumer offering, and it often doesn’t get new consumer features until they have stabilized and additional work has gone into enterprise administration for them. Before Google One, buying Workspace (or whatever its name was then, its been through many name changes) as a way to get as close as possible to “Google consumer services (Docs, Sheets, Gmail, etc.) but with paid support”, but that was never what the offering was about, and there now is a clear and explicit offering that is exactly that, so continuing to complain that Workspace isn’t what it is explicitly not intended to be and what Google One explicitly is somewhat pointless.