In the insight case, the model has to classify the terms in a short paragraph into broad generic classes, then report which terms have different classes. In the

In the insight case, the model has to classify the terms in a short paragraph into broad generic classes, then report which terms have different classes. In the recall case the model has to rank all utterances in its training data based on how relevant they are to the question, then summarise the most relevant one (assuming there is one). Insight seems easier than recall here.