Actually, it's just a fill word. That doesn't actually have the passive-aggressive import that some people like to write attention-grabbing articles (and to co

Actually, it's just a fill word. That doesn't actually have the passive-aggressive import that some people like to write attention-grabbing articles (and to conduct seminars on "violence-free communication" no less) claiming that it has. But I agree that the topic is open to further interpretation and exploration.