I agree - I implemented it using Ruby, Sinatra & TwiML [1], but it should be a couple of clicks on Twilio. Come to think of it, they should really have some si

I agree - I implemented it using Ruby, Sinatra & TwiML [1], but it should be a couple of clicks on Twilio. Come to think of it, they should really have some simple "If-this-then-that" style rules that non-developers could choose to implement a really simple IVR system. "If it's between 9am and 5pm GMT, then call 077xxxxxx" "If no-one picks up, then call 077xxx" "Else leave a voicemail". Why do I have to support a sinatra app to host some static TwiML? 1 - http://tomblomfield.com/post/17571449233/home-brew-customer-phone-support http://tomblomfield.com/post/17571449233/home-brew-customer-...