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I found the title a little misleading. You're not automating customer service - which is almost always a terrible idea, particularly for small companies - but l
by kylemaxwell 15y ago
I found the title a little misleading. You're not automating customer service - which is almost always a terrible idea, particularly for small companies - but looking for ways to make yourself available to customers. The answers and service still come from humans, and that's exactly as it should be.
- tomblomfield 15y agoYeah - fair point. I think I meant automating everything around the edges of the actual conversation - from transferring calls to the most appropriate person to collecting metrics to drive NPD.
- andrewthornton 15y agoCan you expand on Olark's "Discounts for startups"? I didn't see anything specific on their site, but this service looks really cool.