I was surprised to see that you are using the native Zendesk chat and feedback. I think you mentioned you are on the $24/mos plan? I'm pretty sure this feature

I was surprised to see that you are using the native Zendesk chat and feedback. I think you mentioned you are on the $24/mos plan? I'm pretty sure this feature is included. In my experience, the simpler the deployment, the easier it is to focus on what really matters - in this case, providing great customer service. You could easily do away with the third party chat tool and save a few bucks and eliminate any costs associated with supporting the integration. just a thought... :)