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Aside from anything specific to Mouser, How does a large business keep its (usually commission-oriented) sales organization from reverting to such completely p
by marshray 3y ago
Aside from anything specific to Mouser,
How does a large business keep its (usually commission-oriented) sales organization from reverting to such completely pathological and short-sighted behavior for "small" customers?
I put "small" in quotes, because it's entirely likely that today's college student will be next year's engineer recommending parts for new designs.
Digi-Key never seemed to lose touch with their origin selling to radio hobbyists.
- kayodelycaon 3y agoUsually by having two levels of support. If you’re a high-volume business, you get an account manager. If you’re low volume, you get the customer service line.