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Mouser customer service (at least 5 years ago) as a big purchaser (University) was excellent. They would do things like screw up an order and then send the repl
by joshvm 3y ago
Mouser customer service (at least 5 years ago) as a big purchaser (University) was excellent. They would do things like screw up an order and then send the replacement free of charge, even for $300 parts. But then the uni order book was probably hundreds of thousands if not millions a year, so it's nothing on their margins.
- TylerE 3y ago> They would do things like screw up an order and then send the replacement free of charge, even for $300 parts. This is supposed to be impressive? What would be impressive would be not screwing up the order in the first place.
- joshvm 3y agoAh I misspoke - in this case it was our fault. We accidentally ordered a camera with the wrong serial interface and Mouser just shipped the right one.