I had one similar experience as the author, called them after the parts didn't show up in two weeks, and had the order refunded and replacements overnight after

I had one similar experience as the author, called them after the parts didn't show up in two weeks, and had the order refunded and replacements overnight after about seven minutes of phone convo and zero wait time for a real human to pick up. Digikey's phone support is equally good for the one time they've borked an order in recent memory. Don't be afraid of the phone, people.