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It's also interesting because all four of these companies cater to professionals. And as a professional you never want to be talking to customer service, even i
by exmadscientist 3y ago
It's also interesting because all four of these companies cater to professionals. And as a professional you never want to be talking to customer service, even if it costs you extra.
I don't think I know how to contact Mouser CS, because I've never had to. And I buy a lot of parts. Enough that we've spent more on overnight shipping this year alone than the article's entire spend. I'm guessing that's related!
But I do know how to find Digi-Key's customer service, and I'm growing increasingly annoyed with them as a company. Not dropping them or anything rash. Just... annoyed. Their continued misadventures with their same-day shipping deadline have cost me a lot of money. So yay! Parties all around!
- op00to 3y agoFor all of these 4, your customer service is your sales rep.
- joshvm 3y agoMouser customer service (at least 5 years ago) as a big purchaser (University) was excellent. They would do things like screw up an order and then send the replacement free of charge, even for $300 parts. But then the uni order book was probably hundreds of thousands if not millions a year, so it's nothing on their margins.
- TylerE 3y ago> They would do things like screw up an order and then send the replacement free of charge, even for $300 parts. This is supposed to be impressive? What would be impressive would be not screwing up the order in the first place.
- joshvm 3y agoAh I misspoke - in this case it was our fault. We accidentally ordered a camera with the wrong serial interface and Mouser just shipped the right one.