3 ms·
I also attempted to cheap out and choose the "UPS Mail Innovations" option in the past year. I'm not sure if it is still the case, but at that time you needed t
by gen3 3y ago
I also attempted to cheap out and choose the "UPS Mail Innovations" option in the past year. I'm not sure if it is still the case, but at that time you needed to open a dropdown to select the option (feels they tried to hide it). I waited the two week delivery estimate, then called support.
After a quick talk it seems that they have a problem where things shipped via "Mail Innovations" get stuck in a bin somewhere and get lost regularly. The support agent re-ordered all my stuff and shipped it overnight (all for free), and I learned not to choose the cheapest option.
Months later the first package arrived. I've haven't spent more then $200 on Mouser over the past 6 years, so it isn't a "I'm a big account" type of deal...
OP should have just called if they didn't. I don't think the call was more then 5-10 minutes and it looks like it would have saved a ton of pain