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I have had excellent experience with Digikey's customer service. They always answer the phone and resolve problems quickly. I've recently been using Mouser beca
by ckemere 3y ago
I have had excellent experience with Digikey's customer service. They always answer the phone and resolve problems quickly. I've recently been using Mouser because their warehouse location means that the "standard" UPS option (@7.99) ships overnight to us in Houston. I greatly appreciate the fact that they autodetect the proximity and so actively block me from accidentally paying for upgraded shipping...
I am curious about whether the author tried a voice call. All of the data suggests only electronic communication...
- cushychicken 3y agoI had one similar experience as the author, called them after the parts didn't show up in two weeks, and had the order refunded and replacements overnight after about seven minutes of phone convo and zero wait time for a real human to pick up. Digikey's phone support is equally good for the one time they've borked an order in recent memory. Don't be afraid of the phone, people.
- StephenSmith 3y agoMany will be surprised to hear they're based out of a small town in northern Minnesota! That Midwest/Canadian accent you get from a cheery digikey customer service rep is unmistakable! I've had wonderful luck with calling Digikey.