> Is your Amazon shopping experience better than 10 years ago? No. Actually the site is overridden with fraudulent items, and the quality is in severe decline.

> Is your Amazon shopping experience better than 10 years ago? No. Actually the site is overridden with fraudulent items, and the quality is in severe decline. The print-on-demand books are poorly printed, there's no way I'm buying anything over $100, especially not electronics. I can't trust any food items. The reviews are littered with bots. Not to mention, Amazon completely ruined Whole Foods. It's bad. As in, severely broken supply chain bad. I can't "trust" what I purchase from Amazon's website anymore. > Is product discovery easier? Maybe from 10 years ago, however in the last 2 years something happened with Search. It's routinely mis-categorizing items, which makes finding the item I want much harder. And it's riddled with ads and product placements (again for items that have low semantic overlap with what I am querying). > Are you confident that you’re getting genuine merchandise? No. There was actually a person in a different post who commented on being one of the few persons who had a team to work on fraud detection. And when they left Amazon the project was immediately dropped. Amazon knows this is an issue. We, the consumer, are just being sold short. It's not okay. > Are delivery promises being met? No. In fact Doug spoke in February about improving delivery times ("last mile" as it's sometimes called)[1]. The exact opposite has happened. From the article: 'Amazon now faces a class-action lawsuit in federal court for "false advertising" and "negligent misrepresentation" over Prime's two-day shipping guarantees.' In Doug's minor defense, the previous CEO of Consumer Goods, Dave Clark, was positively abhorrent. And Clark's actions and decisions cost Amazon huge monetary and employee losses. It doesn't justify the poor decisions made since Clark's departure (e.g., requiring customers file police reports for Amazon's wrongdoings; refusing customer refunds; banning customer accounts; knowingly selling fake goods; employing child labor). [1]https://www.businessinsider.com/amazon-plans-for-faster-deliveries-despite-data-on-slowing-speeds-2023-2 https://www.businessinsider.com/amazon-plans-for-faster-deli... > Are the prices competitive with other online and offline retailers? Yes, in a way that is predatory. For instance "Price Labs" is Amazon's new gimmick to overcharge some customers and under charge others, dynamically, to further eliminate 3rd party vendor competition. In the last 1.5 - 2 yrs, it's gotten a lot worse.