I agree messaging to workers about this kind of thing is always disrespectful (like telling them it will free up their time for more important things). But I al

I agree messaging to workers about this kind of thing is always disrespectful (like telling them it will free up their time for more important things). But I also think it's disrespectful to keep someone employed at a task that could be easily automated. That said, I don't think customer service is easily automated. It's more attempts to train the customer to accept being treated like shit.