>> The goal is to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away, I've been at a few Wendy's wit

>> The goal is to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away, I've been at a few Wendy's with exceptionally slow service. Taking orders was not the bottleneck. It's a good thing automation is going to lower food costs, since nobody will be able to afford food with no jobs.