Sounds reasonably accurate. And what is obviously missing from this scenario is anyone in the Google organization that has the slightest care or concern for an

Sounds reasonably accurate. And what is obviously missing from this scenario is anyone in the Google organization that has the slightest care or concern for any customer need. Also strongly correlates with their obvious zero customer support / you-re-on-your-own practices. The entire company is just "what can we foist off on them this week?".