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What's wrong with Pixel phones though? I find their price/quality ratio to be really good and they come with less crap ware than other Androids.

by rolisz 3y ago

Twirrim 3y ago
I'm new on the "Won't buy another Pixel phone". Both my wife's and my phones (5a) just died out of the blue, within a few months of each other. Hers just a day before warranty expired. I'd had niggles with an earlier generation Pixel that had me starting to ask questions about future purchases, but the 5a experience really put the nail in that coffin. It was a pain to get mine repaired by them. They sent me to a "local" repair shop (40ish minutes drive away), who despite being their only authorized repair shop in the area, couldn't get any parts off Google for it, and wouldn't for months to come (and indicated this is just a constant story for them, and that what I was seeing was very common). Google essentially wasted a bunch of my time driving back and forth to repair shops. Then I had to send it to them and it sat unacknowledged (despite having delivery confirmation) for well over a week. They did at least send me a complete replacement, but my assumption has to be it's going to do exactly the same thing again. For my wife's phone, they argued that because I clicked a wrong button in their repair website despite logging the phone as broken in time that it died after the warranty expired. I had a long argument with them, then gave up and decided I'd take my trade elsewhere. In both cases, their attitude towards me as a customer was absolute bullshit. I've never had to work so hard to get someone to acknowledge that a phone could stop working, without having done anything to it. I like the hardware and the pure Android experience as an end user. I'm not willing to deal with hostile customer support to get it.
- trbleclef 3y ago
  The 5a has a failure problem[1]. Both of ours failed as well. After the second failure I demanded an Advanced Exchange rather than deal with the repair shop that has no parts in stock. Google replaced my 5a with a 6a immediately. It was a much different experience than waiting a month for the first repair (which failed). I would never accept anything other than an Advanced Exchange at this point. [1] https://support.google.com/pixelphone/answer/11833075?hl=en https://support.google.com/pixelphone/answer/11833075?hl=en
- aembleton 3y ago
  > just died out of the blue In what way did it die? My wifes 4a stopped reading the sim card, any sim card. Even after a factory reset. Its over two years old and I haven't bothered to try and argue for a replacement yet. She's moved to Samsung Flip as its even smaller (when folded) and not a pixel. Really disappointing, I've never had the sim card reader just fail like that. I guess its a cheap component thats died.
  - Twirrim 3y ago
    Completely dead motherboard in both of them. Picked it up off the my desk to going use it, and it was powered off, never turned back on again. Wife woke up to hers dead.
- Twirrim 3y ago
  Oh this is hilarious. A day later and my warranty replacement 5a just completely died. Same way my wife's one did.
pm215 3y ago
I have a 6a, but it was a pretty hard decision to buy it, because the "your Pixel 3a no longer gets security updates less than 3 years after you bought it, even though the hardware is still absolutely fine and has some features the 6a is missing" was a bitter pill to swallow...
- LegitShady 3y ago
  Doesn't the 6a have 5 years of software support?
  - pm215 3y ago
    Yeah, the 6/6a are supposed to be better here, that plus the tradein discount were why I ended up falling on the "buy" side of the line in the end.
nunez 3y ago
I accidentally dropped my new (at the time) Pixel 4a and broke one of the camera lenses a day before I needed to fly out to India (from Dallas). If I had an iPhone, I would roll up into an Apple Store and get a new device on the spot, no questions asked. It would fully restore a backup of my old phone within a hour, and I'd forget it ever happened. But I had a Pixel. Google doesn't have Google Stores (they did have one in NYC, but it was mostly a pop-up to show off their stuff staffed by contractors), so I was relegated to their chat support. They told me I needed to take it to a local UBreakIFix to get the lens repaired. Since it would take them two days to get the part and replace it, I landed up buying an iPhone instead.

What's wrong with Pixel phones though? I find their price/quality ratio to be really good and they come with less crap ware than other Androids.

by rolisz 3y ago

What's wrong with Pixel phones though? I find their price/quality ratio to be really good and they come with less crap ware than other Androids.

Twirrim 3y ago

I'm new on the "Won't buy another Pixel phone". Both my wife's and my phones (5a) just died out of the blue, within a few months of each other. Hers just a day before warranty expired. I'd had niggles with an earlier generation Pixel that had me starting to ask questions about future purchases, but the 5a experience really put the nail in that coffin. It was a pain to get mine repaired by them. They sent me to a "local" repair shop (40ish minutes drive away), who despite being their only authorized repair shop in the area, couldn't get any parts off Google for it, and wouldn't for months to come (and indicated this is just a constant story for them, and that what I was seeing was very common). Google essentially wasted a bunch of my time driving back and forth to repair shops. Then I had to send it to them and it sat unacknowledged (despite having delivery confirmation) for well over a week. They did at least send me a complete replacement, but my assumption has to be it's going to do exactly the same thing again. For my wife's phone, they argued that because I clicked a wrong button in their repair website despite logging the phone as broken in time that it died after the warranty expired. I had a long argument with them, then gave up and decided I'd take my trade elsewhere. In both cases, their attitude towards me as a customer was absolute bullshit. I've never had to work so hard to get someone to acknowledge that a phone could stop working, without having done anything to it. I like the hardware and the pure Android experience as an end user. I'm not willing to deal with hostile customer support to get it.

trbleclef 3y ago
The 5a has a failure problem[1]. Both of ours failed as well. After the second failure I demanded an Advanced Exchange rather than deal with the repair shop that has no parts in stock. Google replaced my 5a with a 6a immediately. It was a much different experience than waiting a month for the first repair (which failed). I would never accept anything other than an Advanced Exchange at this point. [1] https://support.google.com/pixelphone/answer/11833075?hl=en https://support.google.com/pixelphone/answer/11833075?hl=en
aembleton 3y ago
> just died out of the blue In what way did it die? My wifes 4a stopped reading the sim card, any sim card. Even after a factory reset. Its over two years old and I haven't bothered to try and argue for a replacement yet. She's moved to Samsung Flip as its even smaller (when folded) and not a pixel. Really disappointing, I've never had the sim card reader just fail like that. I guess its a cheap component thats died.
- Twirrim 3y ago
  Completely dead motherboard in both of them. Picked it up off the my desk to going use it, and it was powered off, never turned back on again. Wife woke up to hers dead.
Twirrim 3y ago
Oh this is hilarious. A day later and my warranty replacement 5a just completely died. Same way my wife's one did.

pm215 3y ago

I have a 6a, but it was a pretty hard decision to buy it, because the "your Pixel 3a no longer gets security updates less than 3 years after you bought it, even though the hardware is still absolutely fine and has some features the 6a is missing" was a bitter pill to swallow...

LegitShady 3y ago
Doesn't the 6a have 5 years of software support?
- pm215 3y ago
  Yeah, the 6/6a are supposed to be better here, that plus the tradein discount were why I ended up falling on the "buy" side of the line in the end.

nunez 3y ago

I accidentally dropped my new (at the time) Pixel 4a and broke one of the camera lenses a day before I needed to fly out to India (from Dallas). If I had an iPhone, I would roll up into an Apple Store and get a new device on the spot, no questions asked. It would fully restore a backup of my old phone within a hour, and I'd forget it ever happened. But I had a Pixel. Google doesn't have Google Stores (they did have one in NYC, but it was mostly a pop-up to show off their stuff staffed by contractors), so I was relegated to their chat support. They told me I needed to take it to a local UBreakIFix to get the lens repaired. Since it would take them two days to get the part and replace it, I landed up buying an iPhone instead.