See my comment elsewhere. Shipping the org chart. It's not about serving the customer, it's about perf, or your own ego. I played a minor bit role in shipping

See my comment elsewhere. Shipping the org chart. It's not about serving the customer, it's about perf, or your own ego. I played a minor bit role in shipping the original Nest Home Hubs. They sold like hotcakes. Huge success. Was kind of proud of them despite all their technical warts internally. Within a few months of launch they were already rewriting the whole UI and OS stack (Fuchsia, Flutter). Which was predictably literally years late by the time it shipped, and now of course they're killing the whole line. And the whole time we were working on the original product it was in brutal internal competition with a similar product built on Android but which was a total commercial failure and relegated to disinterested third parties (and just got finally taken off life support) It really is like nobody there had ever read any foundational software engineering planning texts. The arrogance and incompetence is outstanding, especially when you notice how incredibly smart all the people working on it are, but behave collectively stupid.