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This (Nest, and other home devices) can't be profitable if it requires much customer service anyway... It just needs to work after install with no issues (or ch
by silon42 3y ago
This (Nest, and other home devices) can't be profitable if it requires much customer service anyway... It just needs to work after install with no issues (or changes/regressions) for 10-20 years.
- j1dopeman 3y agoI contacted ecobee to get clarification on one of their wire diagrams and they were able to provide customer support. I buy zooz smart devices which are much cheaper than a nest and they have given me detailed wiring instructions based on photos I sent them. It is possible to be profitable and provide customer support. Most customers aren't contacting support every time they buy a product. Building a good reputation helps sell more product.