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Nest still sends me a monthly summary email for account that’s maybe nine years stale, despite my repeated attempts to get them to stop. Their customer support
by lysozyme 3y ago
Nest still sends me a monthly summary email for account that’s maybe nine years stale, despite my repeated attempts to get them to stop. Their customer support says there’s “nothing they can do”.
The Nest smoke alarms at a friend’s house say (as in play over the speakers a voice saying) “Remote access attempt detected” every so often while we’re sitting in the living room. At least twice a year they go off in the middle of the night (without smoke).
So I guess when you’re contacting customers who don’t want it, and your alarms wrongly sound, I would say you have a problem with your false positive rate
- borski 3y agoI mean - have you sniffed the network traffic to see if anyone is trying to remotely access the Nest Protect? :)
- darkwater 3y agoI would have tore them off the first time they went off in a false alarm.
- wffurr 3y agoYou must not have any smoke alarms at all, then. Every smoke alarm in every place I’ve ever lived has had false alarms. I hate smoke detectors so much. The manufacturers are too scared of liability to consider that smoke alarms only work if they’re plugged in and the alarms can be trusted. If you unplug the smoke alarms due to false alarms, then all the liability is on you, not the manufacturer. I’d happily pay a premium for smoke alarms less prone to false alarms, but none such exist as far as I can tell.
- distances 3y agoFor what it's worth, I have never had a false smoke alarm. Neither have I heard of such, I didn't even know that's a thing. Unless you count cooking gone awry.
- sseagull 3y agoWhen I bought my house we had one false alarm at night. Since the smoke detectors were past their prime (you are suppose to replace every 10 years) we replaced them all and haven’t had any problem since (>3 years). Just went off a few times when things got smokey in the kitchen. We replaced with this: https://www.lowes.com/pd/First-Alert-3120B-6-Pack-AC-Hardwired-120-Volt-Photoelectric-Sensor-Smoke-Detector/1003140562 https://www.lowes.com/pd/First-Alert-3120B-6-Pack-AC-Hardwir...
- ethbr0 3y agoI don't think that's normal. You may want to swap type of smoke alarms (photoelectric vs ionization): https://en.m.wikipedia.org/wiki/Smoke_detector#Design https://en.m.wikipedia.org/wiki/Smoke_detector#Design The other may be better suited for your environment (e.g. humidity, particulates, etc). I've never had a false alarm with the "smooth edge" First Alert model, for example: https://www.amazon.com/Detector-Hardwired-Battery-Backup-6-Pack/dp/B000KKHWLU/ https://www.amazon.com/Detector-Hardwired-Battery-Backup-6-P... And have had it go off when the daughter lit a candle underneath, so know it works!
- massysett 3y agoPoster said they go off in the middle of the night, twice a year, with no smoke. I have lived in dwellings with smoke alarms for over forty years and this has never happened. My current house has seven smoke alarms and we’ve been here seven years and this has never happened.