People I know well recently decided to buy some Nest products, so I was very interested to read this article. But I was disappointed to find that the article ha

People I know well recently decided to buy some Nest products, so I was very interested to read this article. But I was disappointed to find that the article has basically zero content? It just seems to... end without actually saying anything beyond "Google bad". In what specific ways has Google failed its customers with Nest products? Is it just the app (the only thing mentioned in the article)?