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No one is whining; we're talking about companies degrading their service while prices are trending ever upwards. If you love the current situation you're free t
by gnicholas 4y ago
No one is whining; we're talking about companies degrading their service while prices are trending ever upwards. If you love the current situation you're free to go read another article or join in another HN discussion. This one is about the increase in useless fees and removal of previously-standard services.
- deleted 4y ago[deleted]
- dangus 4y ago> This one is about the increase in useless fees and removal of previously-standard services. Something that I would argue hasn't been happening in the airline industry. Instead, cost has gone down consistently over time. (Don’t mistake ultra low cost airlines for a degradation in service, that is an entirely new product that didn’t exist previously) I can think of ways in which airlines have actually increased level of service/value/reduced fees recently. For example, American Airlines eliminated change fees.
- gnicholas 4y agoAirlines eliminated change fees during COVID because otherwise people wouldn't have been willing to commit to travel during the period of pandemic restrictions and conference uncertainty. Conferences would have remained remote/hybrid for longer, and people would have had more zoom calls instead of meetings.