Mondays when Comcast email issues escalate all the way to the software developer

On 5/8/23 9:39 AM, E---- ------ wrote: Hey, Joe from -------- said this lady isn't getting the email needed to reset her password (or any emails regarding resetting the account). I had them check spam too. Any idea what the issue could be? Her email is ----------@comcast.net The customer name is ---- ---------. Thanks! --- On Mon, May 8, 2023, 3:51 PM J--- ----- <----@--------.com> wrote: CC:ing M---- on this. We have records that the emails were sent to her. I will now curse. Either fucking Comcast is black-holing our mail instead of sending it at least to her spam folder, or her email program is set up wrong. Probably the former. Comcast has done shit like this on and off for years. Why anyone uses a fucking cable company as their email provider in the year 2023 is a separate question. We don't have a record of Comcast actually bouncing our mail. We got no warnings from them. I just went on their site and submitted a request to their claim form, and it says they aren't blocking our mail. But I don't know if I believe that. I feel like that form is bullshit. At this point, with these customers, all we can do is (1) ask them to provide a modern email address for our communications, and (2) if they really love their Comcast email, then call Comcast and ask why it's fucking broken. --- On 5/8/23 4:41 PM, E---- ------ wrote: LOL I would love to send some of these ppl to bitch to Comcast instead. I'll tell Joe to tell her to make a Gmail for [site redacted] and to do away with her shitty evil anti-net neutrality monopolizing company. They're the only choice for cable in my town and all the old ppl bitch and bitch but keep paying $200 a month to have Comcast in their home broadcasting shitty news and big bang theory. Happy Monday