I was charged an "urban fee" by a business hotel (a Fairmont property) that I used to stay at regularly, because I once had to book it though a discounter becau

I was charged an "urban fee" by a business hotel (a Fairmont property) that I used to stay at regularly, because I once had to book it though a discounter because of a company's travel policy. I used to be an elite member at their hotels and they've now lost all my business for it, which obviously isn't important to them because they didn't even respond to the email I sent them complaining. They must be making enough scamming people this way that they don't care. Personally I'm not very price sensitive, I'm happy to pay to get my preference. But I'm very sensitive to getting ripped off. If someone wants to charge me a certain price, they better bake it into the up front cost. If they lie to me and make me pay more later, it's literally theft and I'm not giving business to criminals, like Fairmont. All that said, the airline industry used to have a much bigger problem with lying about the up front price and then adding in a bunch of extra fees when you pay. But ~20 years ago now I think there was some legislation, at least where I am, that required them to advertise the real price. The same should apply to hotels.