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Back in the day I was auditing our support contracts for a place that I worked at. Basically figuring out if we were getting what we were paying for. My favori

Back in the day I was auditing our support contracts for a place that I worked at. Basically figuring out if we were getting what we were paying for. My favorite "overpriced support contract" was for an Oracle product. The cost of support was seven figures, and in the entire year a single phone call had been placed to support.

re-thc 3y ago
Did that end up being a “support” call where they sold you more services?
Macha 3y ago
The best bit when I worked at one of those companies that had an expensive Oracle contract was this dynamic: 1. Can we use MySQL for <new product>? No, use Oracle, we have a support contract 2. <oracle related issue occurs> Can we call that support contract in now? No, let's try the inhouse expertise first. 3. <inhouse expertise comes up with barely passable hack> Can we check if they have any better solutions? No, it's "solved" now Like, what were we paying for? I have to assume there's per-engagement costs as well as the ongoing costs, given how hestitant our contract owning team were to let us anywhere near Oracle.