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They rely on you forgetting to cancel. Then when you notice a few months later, you demand a refund. They won’t give it to you, necessitating that you resubscri
by markdown 3y ago
They rely on you forgetting to cancel. Then when you notice a few months later, you demand a refund. They won’t give it to you, necessitating that you resubscribe in order to send them a demand letter. #growthhacking
- xu_ituairo 3y agoIf they don't refund, take them to small claims court
- obblekk 3y agoNot really. We have Stripe send a recharge reminder 7 days before it happens next month with an option to unsubscribe through Stripe subscription portal in 2ish clicks. No cancellation reason asked. I've done plenty of growth hacking before, and our subscription flow is not trying to do that.
- robocat 3y agoBoth parties have adverse selection issues. First: customers looking for their service are likely to be noisy and costly if the business screws them. The business is selecting for fractious customers so the business needs to be careful. Secondly: the business is a specialist in the art of dealing with small claims. If a customer needs to make a small claim against the business, the business understands the system in depth, and can defend itself better than most. Although I would also expect the business understands the financial costs better, and perhaps are more refund friendly than other businesses might be.