4 ms·

I see that your website asks $9 + $10/month for the basics package. I've never once had the need to write a demand letter, so if I ever need to, I'd expect to

I see that your website asks $9 + $10/month for the basics package. I've never once had the need to write a demand letter, so if I ever need to, I'd expect to be a one time thing. I definitely won't need a monthly service. How does that work in this case? Does it mean I'd pay $19 and then cancel the monthly service?

silisili 3y ago
Agreed with this. IMO, it should charge a one time fee to handle it all, and probably more than $19. I can't see many people suing folks monthly. Charge me $40 or $50 and take care of everything for me!
- obblekk 3y ago
  There is a one time option (click one-time at top) and it is $35!
  - silisili 3y ago
    Neat. I'm definitely bookmarking this. I personally think you could charge more if needed. Dealing with legalese and paperwork is a huge, huge headache to most people. Nicely done.
markdown 3y ago
They rely on you forgetting to cancel. Then when you notice a few months later, you demand a refund. They won’t give it to you, necessitating that you resubscribe in order to send them a demand letter. #growthhacking
- xu_ituairo 3y ago
  If they don't refund, take them to small claims court
  - obblekk 3y ago
    You joke but we'd write you a letter for that.
    - ysavir 3y ago
      Would you still formally ship it or just walk over to the incoming mail box?
    - markdown 3y ago
      [dead]
- obblekk 3y ago
  Not really. We have Stripe send a recharge reminder 7 days before it happens next month with an option to unsubscribe through Stripe subscription portal in 2ish clicks. No cancellation reason asked. I've done plenty of growth hacking before, and our subscription flow is not trying to do that.
- robocat 3y ago
  Both parties have adverse selection issues. First: customers looking for their service are likely to be noisy and costly if the business screws them. The business is selecting for fractious customers so the business needs to be careful. Secondly: the business is a specialist in the art of dealing with small claims. If a customer needs to make a small claim against the business, the business understands the system in depth, and can defend itself better than most. Although I would also expect the business understands the financial costs better, and perhaps are more refund friendly than other businesses might be.
obblekk 3y ago
There is a one time option (just click the tab at top of screen that says one time). Alternatively, you can cancel immediately if you'd like. It's standard stripe portal with 2 clicks or so. You will get a renewal reminder 7 days before it charges next month. People who subscribe tend to find a lot of little annoyances with companies/refunds/travel stuff (airlines are a big one) that more than pays for the subscription. But feel free to use as is best for you.
- atyppo 3y ago
  You say airlines are a big part of your business model. Do you only work with US airlines or do you support letters for EU261 rules as well? I'm a very frequent flyer and never had many issues with getting compensation from domestic airlines but European airlines are an entirely different story. I've found the best experience has been paid services that take a huge cut like Airhelp, so it would be nice to not pay 35% every time I have an issue.
  - JumpCrisscross 3y ago
    AirHelp [1] has built a business around EU261 claims. [1] https://www.airhelp.com/en/ https://www.airhelp.com/en/
    - atyppo 3y ago
      Yep, I mentioned them in my comment. Though they are effective, they take a huge chunk of change.
- fma 3y ago
  I'd consider filing something against Frontier for a gate employe giving me wrong information (I have it documented) resulting monetary loss. But then I was afraid they'd blacklist me from flying. As much as I don't want to fly them, they have a lot of flights out of my city. Have you heard of airlines doing that? FWIW I did contact their CS & social media and basically got told "too bad you got some wrong info..."

silisili 3y ago

Agreed with this. IMO, it should charge a one time fee to handle it all, and probably more than $19. I can't see many people suing folks monthly. Charge me $40 or $50 and take care of everything for me!

obblekk 3y ago
There is a one time option (click one-time at top) and it is $35!
- silisili 3y ago
  Neat. I'm definitely bookmarking this. I personally think you could charge more if needed. Dealing with legalese and paperwork is a huge, huge headache to most people. Nicely done.

markdown 3y ago

They rely on you forgetting to cancel. Then when you notice a few months later, you demand a refund. They won’t give it to you, necessitating that you resubscribe in order to send them a demand letter. #growthhacking

xu_ituairo 3y ago
If they don't refund, take them to small claims court
- obblekk 3y ago
  You joke but we'd write you a letter for that.
  - ysavir 3y ago
    Would you still formally ship it or just walk over to the incoming mail box?
  - markdown 3y ago
    [dead]
obblekk 3y ago
Not really. We have Stripe send a recharge reminder 7 days before it happens next month with an option to unsubscribe through Stripe subscription portal in 2ish clicks. No cancellation reason asked. I've done plenty of growth hacking before, and our subscription flow is not trying to do that.
robocat 3y ago
Both parties have adverse selection issues. First: customers looking for their service are likely to be noisy and costly if the business screws them. The business is selecting for fractious customers so the business needs to be careful. Secondly: the business is a specialist in the art of dealing with small claims. If a customer needs to make a small claim against the business, the business understands the system in depth, and can defend itself better than most. Although I would also expect the business understands the financial costs better, and perhaps are more refund friendly than other businesses might be.

obblekk 3y ago

There is a one time option (just click the tab at top of screen that says one time). Alternatively, you can cancel immediately if you'd like. It's standard stripe portal with 2 clicks or so. You will get a renewal reminder 7 days before it charges next month. People who subscribe tend to find a lot of little annoyances with companies/refunds/travel stuff (airlines are a big one) that more than pays for the subscription. But feel free to use as is best for you.

atyppo 3y ago
You say airlines are a big part of your business model. Do you only work with US airlines or do you support letters for EU261 rules as well? I'm a very frequent flyer and never had many issues with getting compensation from domestic airlines but European airlines are an entirely different story. I've found the best experience has been paid services that take a huge cut like Airhelp, so it would be nice to not pay 35% every time I have an issue.
- JumpCrisscross 3y ago
  AirHelp [1] has built a business around EU261 claims. [1] https://www.airhelp.com/en/ https://www.airhelp.com/en/
  - atyppo 3y ago
    Yep, I mentioned them in my comment. Though they are effective, they take a huge chunk of change.
fma 3y ago
I'd consider filing something against Frontier for a gate employe giving me wrong information (I have it documented) resulting monetary loss. But then I was afraid they'd blacklist me from flying. As much as I don't want to fly them, they have a lot of flights out of my city. Have you heard of airlines doing that? FWIW I did contact their CS & social media and basically got told "too bad you got some wrong info..."