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^ This. Physically mailing the letter makes a difference. (Been there, done that).
by npsomaratna 3y ago
^ This. Physically mailing the letter makes a difference. (Been there, done that).
- rinze 3y agoI keep this article in my bookmarks re: how to write a proper complaint letter. It talks specifically about credit reporting agencies, but a lot of what he says can be applied anywhere else: https://www.kalzumeus.com/2017/09/09/identity-theft-credit-reports/ https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r...
- phdelightful 3y agoI achieved my quickest, simplest, most pleasant customer service interaction yet with an airline by writing a letter explaining what they did (with transaction IDs, confirmation numbers, etc), and what they should have done. The situation was not entirely simple, and I was not looking forward to explaining it verbally to a rep. They sent me back a simple letter a couple weeks later saying they'd resolved the issue the way I requested and provided me the updated documentation. I'll definitely consider this approach next time something like this happens.
- mock-possum 3y agoSounds like you’d do very well as a QA professional