I have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to

I have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to absolute crap. Not only that but buying phones from Google Fi is super risky now, as the phones keep getting stolen in transit and then Google refuses to do anything. Even more of an issue is that they've outsourced their phone insurance to another company that denies all claims. Google Fi is a perfect example of how horrible Google is at customer service. They start new projects with reasonable CS but they simply can not scale it as the service takes on more users- or they drop it on purpose to improve their margins.