4 ms·
If you have Google Fi, it's surprising how good support it. Create a request and a real person calls you within 5 minutes to help out. They are actually helpful
by georgyo 3y ago
If you have Google Fi, it's surprising how good support it. Create a request and a real person calls you within 5 minutes to help out. They are actually helpful as well.
The best part is you don't go through 15 minutes of robo voice assistance debugging hell.
- mynameisash 3y agoI have Google Fi, and I like the support, but I also want to call out that being better than the other telcos is a very low bar.
- elbigbad 3y agoI was a user of Fi for years and I think you’re misstating the premise here. It’s good customer service, not just good in comparison to telcos.
- tedivm 3y agoI have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to absolute crap. Not only that but buying phones from Google Fi is super risky now, as the phones keep getting stolen in transit and then Google refuses to do anything. Even more of an issue is that they've outsourced their phone insurance to another company that denies all claims. Google Fi is a perfect example of how horrible Google is at customer service. They start new projects with reasonable CS but they simply can not scale it as the service takes on more users- or they drop it on purpose to improve their margins.