19 ms·

Customer-friendly? Maybe if you've never required support or human engagement for any issue. If you have, Google is by far the worst among the big tech companie

Customer-friendly? Maybe if you've never required support or human engagement for any issue. If you have, Google is by far the worst among the big tech companies.

georgyo 3y ago
If you have Google Fi, it's surprising how good support it. Create a request and a real person calls you within 5 minutes to help out. They are actually helpful as well. The best part is you don't go through 15 minutes of robo voice assistance debugging hell.
- mynameisash 3y ago
  I have Google Fi, and I like the support, but I also want to call out that being better than the other telcos is a very low bar.
  - elbigbad 3y ago
    I was a user of Fi for years and I think you’re misstating the premise here. It’s good customer service, not just good in comparison to telcos.
- tedivm 3y ago
  I have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to absolute crap. Not only that but buying phones from Google Fi is super risky now, as the phones keep getting stolen in transit and then Google refuses to do anything. Even more of an issue is that they've outsourced their phone insurance to another company that denies all claims. Google Fi is a perfect example of how horrible Google is at customer service. They start new projects with reasonable CS but they simply can not scale it as the service takes on more users- or they drop it on purpose to improve their margins.
DamnInteresting 3y ago
"Seemed" is the operative word here. Past tense, and indefinite.
evantbyrne 3y ago
Yeah, isn't this the company that is notorious for screwing account holders with AI automoderation? Like the Terraria dev that was reportedly locked out of his email while working on a Stadia port.
dingosity 3y ago
Except maybe eBay. I wanted to call eBay and ask how I purchase a support contract so I could report a bug in their returns system, but there's no way to contact them for that. But yeah... they're at the same level.
- freeqaz 3y ago
  I almost lost ~$10k when selling some NVIDIA GPUs on eBay but the buyer claimed they had "fallen out" of the box. I had insurance on the box but the buyer wouldn't return the box to Fedex for inspection. (Because it was fraud) Getting this fixed was excruciating and ended up having to DM people on LinkedIn and guess their internal e-mail addresses to get this resolved. Absolutely horrible!
tortoise_in 3y ago
Atleast Google gives you help to unlock the bootloaders. Not like crap apple walled garden
xnx 3y ago
Just had an excellent experience getting a warranty exchange on my Pixel Watch that stopped taking a charge. Talked to a real person within 2 minutes and the whole call was complete in 18 minutes.

Customer-friendly? Maybe if you've never required support or human engagement for any issue. If you have, Google is by far the worst among the big tech companies.

georgyo 3y ago

If you have Google Fi, it's surprising how good support it. Create a request and a real person calls you within 5 minutes to help out. They are actually helpful as well. The best part is you don't go through 15 minutes of robo voice assistance debugging hell.

mynameisash 3y ago
I have Google Fi, and I like the support, but I also want to call out that being better than the other telcos is a very low bar.
- elbigbad 3y ago
  I was a user of Fi for years and I think you’re misstating the premise here. It’s good customer service, not just good in comparison to telcos.
tedivm 3y ago
I have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to absolute crap. Not only that but buying phones from Google Fi is super risky now, as the phones keep getting stolen in transit and then Google refuses to do anything. Even more of an issue is that they've outsourced their phone insurance to another company that denies all claims. Google Fi is a perfect example of how horrible Google is at customer service. They start new projects with reasonable CS but they simply can not scale it as the service takes on more users- or they drop it on purpose to improve their margins.

DamnInteresting 3y ago

"Seemed" is the operative word here. Past tense, and indefinite.

evantbyrne 3y ago

Yeah, isn't this the company that is notorious for screwing account holders with AI automoderation? Like the Terraria dev that was reportedly locked out of his email while working on a Stadia port.

dingosity 3y ago

Except maybe eBay. I wanted to call eBay and ask how I purchase a support contract so I could report a bug in their returns system, but there's no way to contact them for that. But yeah... they're at the same level.

freeqaz 3y ago
I almost lost ~$10k when selling some NVIDIA GPUs on eBay but the buyer claimed they had "fallen out" of the box. I had insurance on the box but the buyer wouldn't return the box to Fedex for inspection. (Because it was fraud) Getting this fixed was excruciating and ended up having to DM people on LinkedIn and guess their internal e-mail addresses to get this resolved. Absolutely horrible!

tortoise_in 3y ago

Atleast Google gives you help to unlock the bootloaders. Not like crap apple walled garden

xnx 3y ago

Just had an excellent experience getting a warranty exchange on my Pixel Watch that stopped taking a charge. Talked to a real person within 2 minutes and the whole call was complete in 18 minutes.