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I think the article is written for the anti-Amazon headline. It refers to "Amazon’s insurance company" partway through. (There is some responsibility for Amazo

I think the article is written for the anti-Amazon headline. It refers to "Amazon’s insurance company" partway through. (There is some responsibility for Amazon -- if they don't want articles like this, they should choose a better insurance company.)

Waterluvian 4y ago
It scares me more to think that the auto insurer is being like this and not Amazon. Is everything a high anxiety uphill battle when it comes to insurance in the states? They don’t just profit by volume and are, ultimately, a very boring industry?
- nvr219 4y ago
  > They don’t just profit by volume and are, ultimately, a very boring industry? In my experience this is the case in America.
- jimmygrapes 4y ago
  If you want to experience almost every negative emotion, look into hurricane insurance practices, procedures, and results in Florida.
- throwaway8689 4y ago
  I've had longer delays in the UK. My car was damaged by another driver. I sent my dash cam recording to my insurer and then both insurers dithered for months until I threatened to get the government ombudsman involved.
- zdragnar 4y ago
  I've had nothing but good experiences dealing with my home and auto insurance companies, though I've not had either my house or my car completely totaled.
  - sokoloff 4y ago
    I’ve had nothing but good experiences with my insurance carrier (USAA) and nothing but outrageously poor experiences with other insurance companies of at-fault drivers.
  - georgemcbay 4y ago
    This is kind of standard though, same for health insurance. If you're only making small claims that are easily covered by your own premiums, there tends to be no problems and good customer service. It's when the reason for having the insurance in the first place (catastrophic losses or unaffordable bills) happen that the insurance companies stop being your friend.
    - zdragnar 4y ago
      Eh, I've had damage to my house due to a tree falling during an extremely unusually windy storm that easily ate up a few years worth of premiums. The insurance company came out, took some pictures, and cut me a check as soon as I had a few quotes on cost to repair the damage. Due to the size of the claim, however, they were required to put both my name and the bank that held the mortgage on the check, and they were a royal pain in the ass to deal with. I ended up paying the contractors out of pocket to keep them working while the bank and I played paperwork tag through the mail just to get them to sign the damned check.
    - deleted 4y ago
      [deleted]
  - klyrs 4y ago
    I loved having my car totaled. I was able to sit on it for a few weeks because I was borrowing another family member's unused vehicle. There was some dickering involved because they wanted to pay low-end blue book, but I found a comparable vehicle on craigslist and got another $1000 out of them. About 2-3 days after I agreed on the value, I got a check in the mail. If my house was totaled it would not be so fun.
IOT_Apprentice 4y ago
The description of the incident was their driver destroyed her parked car. They determined it was totaled and sat on it for TWO months. Having dealt with insurance companies you are tied to the behavior and efficiency of the adjuster at that firm. I had a situation where we burned through the 1st one quitting the company with zero notification, then an another who did nothing either. In this case, publicly going to Amazon via the press was the right call and forced the resolution of the issue. Beyond that Amazon, as a company is known for treating its employees poorly, more so the warehouse workers, drivers and also the tech side of the house. It is what it is.
- Paul-Craft 4y ago
  You're overloading the word "they" here. In this sentence, > The description of the incident was their driver destroyed her parked car. "their" refers to Amazon. In the second sentence, > They determined it was totaled and sat on it for TWO months. "They" refers to Amazon's insurance company. I'm not normally one to defend Amazon's business practices, but in this case, I don't see how they did wrong by this woman. If I, acting as a private citizen, did the same thing and totaled someone else's parked car, would it be my fault if my insurance company dicked around for 2 months before paying them? No, it would not. Nor would I be liable for any amount over and above my insurance deductible, because that's the point of having insurance.
  - Aloha 4y ago
    Amazon is probably self insured and uses commercial reinsurance to cover what they cant cover.
    - Paul-Craft 4y ago
      The article does specifically refer to "Amazon's insurance company." Here's the reference in context (italics added by me for emphasis): > It sounds like an open-and-shut case. Dooley didn’t do anything wrong. The Amazon driver hit her car in her driveway. Amazon is responsible. And at first, it seemed like things were going to go the right way. Amazon’s insurance company paid for her rental car and later determined that the car had been totaled, so she was supposed to receive a check.

Waterluvian 4y ago

It scares me more to think that the auto insurer is being like this and not Amazon. Is everything a high anxiety uphill battle when it comes to insurance in the states? They don’t just profit by volume and are, ultimately, a very boring industry?

nvr219 4y ago
> They don’t just profit by volume and are, ultimately, a very boring industry? In my experience this is the case in America.
jimmygrapes 4y ago
If you want to experience almost every negative emotion, look into hurricane insurance practices, procedures, and results in Florida.
throwaway8689 4y ago
I've had longer delays in the UK. My car was damaged by another driver. I sent my dash cam recording to my insurer and then both insurers dithered for months until I threatened to get the government ombudsman involved.
zdragnar 4y ago
I've had nothing but good experiences dealing with my home and auto insurance companies, though I've not had either my house or my car completely totaled.
- sokoloff 4y ago
  I’ve had nothing but good experiences with my insurance carrier (USAA) and nothing but outrageously poor experiences with other insurance companies of at-fault drivers.
- georgemcbay 4y ago
  This is kind of standard though, same for health insurance. If you're only making small claims that are easily covered by your own premiums, there tends to be no problems and good customer service. It's when the reason for having the insurance in the first place (catastrophic losses or unaffordable bills) happen that the insurance companies stop being your friend.
  - zdragnar 4y ago
    Eh, I've had damage to my house due to a tree falling during an extremely unusually windy storm that easily ate up a few years worth of premiums. The insurance company came out, took some pictures, and cut me a check as soon as I had a few quotes on cost to repair the damage. Due to the size of the claim, however, they were required to put both my name and the bank that held the mortgage on the check, and they were a royal pain in the ass to deal with. I ended up paying the contractors out of pocket to keep them working while the bank and I played paperwork tag through the mail just to get them to sign the damned check.
  - deleted 4y ago
    [deleted]
- klyrs 4y ago
  I loved having my car totaled. I was able to sit on it for a few weeks because I was borrowing another family member's unused vehicle. There was some dickering involved because they wanted to pay low-end blue book, but I found a comparable vehicle on craigslist and got another $1000 out of them. About 2-3 days after I agreed on the value, I got a check in the mail. If my house was totaled it would not be so fun.

IOT_Apprentice 4y ago

The description of the incident was their driver destroyed her parked car. They determined it was totaled and sat on it for TWO months. Having dealt with insurance companies you are tied to the behavior and efficiency of the adjuster at that firm. I had a situation where we burned through the 1st one quitting the company with zero notification, then an another who did nothing either. In this case, publicly going to Amazon via the press was the right call and forced the resolution of the issue. Beyond that Amazon, as a company is known for treating its employees poorly, more so the warehouse workers, drivers and also the tech side of the house. It is what it is.

Paul-Craft 4y ago
You're overloading the word "they" here. In this sentence, > The description of the incident was their driver destroyed her parked car. "their" refers to Amazon. In the second sentence, > They determined it was totaled and sat on it for TWO months. "They" refers to Amazon's insurance company. I'm not normally one to defend Amazon's business practices, but in this case, I don't see how they did wrong by this woman. If I, acting as a private citizen, did the same thing and totaled someone else's parked car, would it be my fault if my insurance company dicked around for 2 months before paying them? No, it would not. Nor would I be liable for any amount over and above my insurance deductible, because that's the point of having insurance.
- Aloha 4y ago
  Amazon is probably self insured and uses commercial reinsurance to cover what they cant cover.
  - Paul-Craft 4y ago
    The article does specifically refer to "Amazon's insurance company." Here's the reference in context (italics added by me for emphasis): > It sounds like an open-and-shut case. Dooley didn’t do anything wrong. The Amazon driver hit her car in her driveway. Amazon is responsible. And at first, it seemed like things were going to go the right way. Amazon’s insurance company paid for her rental car and later determined that the car had been totaled, so she was supposed to receive a check.