> I'm sure they are also willing to give you back any money you have paid to date... A "free plan" is one thing, and what you say is totally fair for that. A

> I'm sure they are also willing to give you back any money you have paid to date... A "free plan" is one thing, and what you say is totally fair for that. A "free forever plan", though, contains a promise. And whilst we know it isn't literally true (companies die or pivot, takeovers happen, economies crash etc), there's an element of broken trust when "forever" is not only dropped but the communications around it are silent or misleading about the loss. I've no skin in the game (or axe to grind) but it feels like that might be the crux of the issue - it's a question of integrity when communicating.