This reminds me of a line in Bojack Horseman (a show that you might enjoy if you haven't watched it, it deals with these issues): “You do this thing where you

This reminds me of a line in Bojack Horseman (a show that you might enjoy if you haven't watched it, it deals with these issues): “You do this thing where you don’t think you can ever be forgiven, so you don’t apologize, but I can’t forgive you if you don’t say you’re sorry”. An apology is only hollow if it's not followed up by any action.