> If just 20 people adopted such a process, there would be 98% less complaints of this kind. Okay so if 20 people did the same work over and over it would redu

> If just 20 people adopted such a process, there would be 98% less complaints of this kind. Okay so if 20 people did the same work over and over it would reduce 98% of the complaints. Contrast that to if the author did the work once, it would reduce 100% of the complaints!