So social media and it's virality/network effects are great when used for hype/promotion/marketing but "the mob" is "destroying our community" when the feedback

So social media and it's virality/network effects are great when used for hype/promotion/marketing but "the mob" is "destroying our community" when the feedback is negative? Nothing here was a "mistake". These weren't bugs that accidentally got shipped. Path was acting as spyware to push growth and Airbnb was ignoring a serious problem with their business model. I find it funny that his dog analogy works way better another way. Path was the pit bull and "social media" kicked it in the head. Arrington is mad because he likes the pit bull and it was just a "mistake". The whole things strikes me as "waaah, we can't fuck over users as easily anymore. I want social media to let me push my message to the little people, not have them talk about my product with each other!"