> And I would bet your word of mouth was also worth negative dollars to them since you're going to be telling people about the free tier. The whole point of ha

> And I would bet your word of mouth was also worth negative dollars to them since you're going to be telling people about the free tier. The whole point of having a free tier is to onboard customers and then upsell them to a paid tier. If a referral is costing them money, they are missing the point of a free tier.