Yeah, I mean it’s fine for the CEO to focus on higher-level things if someone below them is aware of the problems and working on them, or making sure that the p

Yeah, I mean it’s fine for the CEO to focus on higher-level things if someone below them is aware of the problems and working on them, or making sure that the product decisions are based on the experiencing of using the product… The article seems overly congratulatory. He could just get coffee with someone who uses AirBnB a lot and they could probably tell him exactly what sucks about it. Maybe even one of his own employees. Lots of engineers use AirBnB, and the AirBnB app apparently has a thousand engineers working on it.