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You must have missed this part if you read the article: > But Mattermost is breaking the “free forever” promise made to its customers, and without any acknowle

You must have missed this part if you read the article: > But Mattermost is breaking the “free forever” promise made to its customers, and without any acknowledgement or apology. The “free forever” note was quietly removed from Mattermost’s website in the month leading up to the announcement, and is never mentioned in the email Mattermost sent to affected customers. Surely, one can expect better than that from a company whose stated principles include “customer obsession” and “earn trust”.

prmoustache 4y ago
One could argue that if you aren't paying, you aren't a customer but a user.
- selcuka 4y ago
  Earn trust [1]: > We make to maximize the trust of others in our judgments. We are open, self-critical, and factual. They don't seem to restrict it to customers. [1] https://mattermost.com/about-us/ https://mattermost.com/about-us/
dazc 4y ago
'Surely, one can expect better than that from a company whose stated principles include “customer obsession” and “earn trust”.' One should expect better but one should also expect such words to be basically bullshit too.
- Panzer04 4y ago
  But why should we accept that such statements are bullshit? It’s because companies are so cavalier with their advertising language and we let them get away with it.
  - dazc 4y ago
    Because there is a history of businesses making statements that turn out to be nothing more than marketing slogans. I'm not defending them or suggesting you shouldn't be angry about this; merely suggesting that being cynical of such claims at the outset is advisable.
kcartlidge 4y ago
This seems to be the crux. Very few people would expect forever to mean literally forever, but when it is taken away it should be acknowledged (and ideally, but optionally, explained). It should not be ignored as if it never existed in the first place, just for the sake of reputation.

prmoustache 4y ago

One could argue that if you aren't paying, you aren't a customer but a user.

selcuka 4y ago
Earn trust [1]: > We make to maximize the trust of others in our judgments. We are open, self-critical, and factual. They don't seem to restrict it to customers. [1] https://mattermost.com/about-us/ https://mattermost.com/about-us/

dazc 4y ago

'Surely, one can expect better than that from a company whose stated principles include “customer obsession” and “earn trust”.' One should expect better but one should also expect such words to be basically bullshit too.

Panzer04 4y ago
But why should we accept that such statements are bullshit? It’s because companies are so cavalier with their advertising language and we let them get away with it.
- dazc 4y ago
  Because there is a history of businesses making statements that turn out to be nothing more than marketing slogans. I'm not defending them or suggesting you shouldn't be angry about this; merely suggesting that being cynical of such claims at the outset is advisable.

kcartlidge 4y ago

This seems to be the crux. Very few people would expect forever to mean literally forever, but when it is taken away it should be acknowledged (and ideally, but optionally, explained). It should not be ignored as if it never existed in the first place, just for the sake of reputation.