4 ms·
Heh, I had some Cisco gear, from a company Cisco bought. It would crash under certain conditions. They gave me the "we need a support contract" line. I said
by sliken 3y ago
Heh, I had some Cisco gear, from a company Cisco bought. It would crash under certain conditions. They gave me the "we need a support contract" line. I said I didn't need support and don't need new features. I just wanted it work as advertised, they didn't budge. I emailed a mailing list of other large site admins to not buy Cisco. Next morning I had 2 support folks and an account manager on the phone the next morning, they got me my patch.
The idea that you need support for things to work as advertised is insane.
- bombcar 3y agoThe dirty secret I learned was to find out the name of the firmware file that fixed your issue, and then search for that via various means. The other thing I realized was that our stupid support contract for some dinky router happened to give us access to any firmware file they had if you knew where to look ... I assume they've fixed that second one.
- Maxburn 3y agoI hear they did, but if you know a guy with a support contract on the same model...